1.
Q.
My W-2/1099 forms aren’t lining up correctly, what should I do?
A. Due to the different types of printers and print driver programs that
are in use, you may experience variations with alignment when printing your
forms. Municipal Software recommends using operating systems other than Windows
95 or Windows ME. Both of these operating systems will experience noticeable
alignment issues when printing forms. If you have a Windows 98 or higher
operating system, and can print your forms from that PC, please do so. If you
are experiencing alignment problems please call MSI at (847) 362-2803 Option #2
for customer support.
2.
What
is recommended for backups? All files or
specific files?
A. We recommend making a full
system backup. If this is not possible,
then make a full backup of your MSI-Payroll folder.
This would typically include all files found under the \MSI\PR folder.
3.
Q.
Can I recreate the W-2 work file?
A. The work file can be
recreated as many times as needed BEFORE
clearing the month-quarter-calendar YTD totals during the Monthly Processing
step for your year-end processing. Reminder: the year-end processing
step is taken prior to creating your first payroll for the new calendar
year.
4.
Q.
Can the W-2 work file be modified?
A. The work file can be edited,
deleted, combined, changed, etc. via the Edit
W-2 Workfile option.
5.
Q.
In what order will the W-2 Edit Report print?
A. The system prints the W-2
Edit Report by Employee I.D. order; though several options are available from which to choose.
6.
Q.
In what order will the W-2’s print?
A. The system prints W-2’s in
employee last name order.
7.
Q.
Can the W-2’s be printed in name order?
A. The primary sort in W-2
printing is by Type of Employment. The
secondary sort is by employee last name.
8.
Q.
I’m looking for the Form numbers on the W-2 Edit Report, but they’re all zero’s. Why?
A. The Form Numbers appear as
zero’s the first time you print the Edit Report, and will not be assigned to an
employee, until after the W-2 Forms have been printed and the Edit Report
re-run.
9.
Q.
I’m using a Line Printer. Where does the first live W-2 print?
A. On the first form of the
second page. (Please remember the first form is a test print)
10.
Q.
Does MSI supply forms?
A. We do not supply forms. However, many times other MSI users may have
extra forms they volunteer
to share.
11.
Q.
What if an employee needs a corrected W-2?
A.
If
the W-3 has not been submitted to the IRS, the W-2 can be reprinted and another
W-3 can be generated manually. However,
if the reprinted W-2 will affect W-3 totals, then a corrected W-2 (form W-2c)
must be completed manually.
12.
Q.
Where is the W-3 created?
A. The
W-3 information can be found on the last form of your W-2 run. In addition, the same Information
can be found on the total page of the W-2 Edit Report.
13.
Q.
Is the W-3 accurate if you reprint a single corrected W-2?
A. No. If you have re-printed one or more corrected
W-2’s and need updated W-3 information, rerun the W-2 edit report.
All of the information for the W-3 will be found in the total lines.
14. Q. If an
employee has an inactive status code, will they receive a W-2?
A. If the employee’s YTD Gross
Pay > $0.00, they will receive a W-2 regardless of employment status.
15. Q. How is
dependent care handled?
A. This is handled
manually. The user can type in the
appropriate information in Box 10
of the W-2. The information will be reported
correctly on the magnetic media files.
16. Q. Why is
Box 13, Statutory Employee’s marked ‘X’?
A. This is marked if the
Employee’s Master File, Screen 1 has Elected Officials Y/N = Y and you have
indicated on the Create W2 Workfile screen to
designate Elected Officials as Statutory Employees.
17. Q. Why did I
receive an Error Status 94 or Error Status 30 when creating W-2 work file?
A. This message normally occurs
in a Unix environment when the user’s login does not
have write permissions. If the user is
given this permission, the file should create successfully. One way to accomplish this is to login as root and
execute the option. Please note your
system administrator should also
change the permissions on the work file to read-write-execute.
18. Q. When will
MSI send out the 2003 Federal Tax Table?
A. This information is contained
in the Federal Circular E publication which includes the Social Security wage
maximum information and is usually received by ALL employers on or around 12/24
each year. MSI does not receive this
information any earlier than other employers do. Within 2 business days of receiving our
Circular E, MSI will fax a copy of the table to all MSI-Payroll customers. In addition, this information will be posted
on our web site at
www.municipalsoftware.net.
