Harris / Municipal Software offers unparalleled customer support via
our team of highly knowledgeable and professional software support
analysts. Our annual service agreement includes
unlimited technical support. MSI support hours are from 8:30
5:00 p.m. CST. 24 hour support is available upon request.
The MSI Support Team provides two contact options should support
Contact Us On-line
Click the "Login!" button in the left sidebar of this
Support page to access the Customer Login area, and fill out the
Service Request Form. This option tends to produce the
quickest response time and is the Support Team's preferred
method of contact.
Contact Us via
Telephone - Simply call Harris Support at (866)
450-6696. Your call will be answered by a Call Coordinator who will open a new support ticket and an
MSI Support Analyst will return your call within the 2 hour response commitment, although calls are often returned within the hour.
MSI also offers VNC
technology to resolve support issues:
MSI has a 2 hour
commitment when responding to support issues, although our Support
Team prides itself on frequently responding within the hour.
We are confident that you
will find our Support Team highly responsive to your needs.
They are the backbone of our organization, and dedicated to serving
you. Their expertise, combined with their "customer comes
first" attitude will enable you to maximize your return on your
Via Phone: (866)
Via Fax: (847) 362-3347
Municipal Software, Inc.
W. Winchester Rd.
Libertyville, IL 60048