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Support

 
 

MSI Software Support

 
 

 

Harris Local Government offers unparalleled customer support via our team of highly knowledgeable and professional software support analysts.  Our annual service agreement includes unlimited technical support.  Support hours are from 8:30 a.m. to 5:00 p.m. CST.   

Our support team provides two contact options should support issues arise:

  • Contact Us On-line - Click the "Login!" button in the left sidebar of this Support page to access the Customer Login area, and fill out the Service Request Form.  This option tends to produce the quickest response time and is the Support Team's preferred method of contact.

  • Contact Us via Telephone - Simply call Harris Support at (866) 450-6696.  Your call will be answered by a Call Coordinator who will open a new support ticket and a Support Analyst will return your call within the 2 hour response commitment, although calls are often returned within the hour.

Our support team also uses remote technology to resolve support issues faster:

  • Remote Support - Remote technology enables an MSI Support Analyst to securely connect to your computer to view your issue allowing us to quickly and easily bring it to resolution.

We have a 2 hour commitment when responding to support issues, although our Support Team prides itself on frequently responding within the hour.

We are confident that you will find our Support Team highly responsive to your needs.  They are the backbone of our organization, and dedicated to serving you.  Their expertise, combined with their "customer comes first" attitude will enable you to maximize your return on your software investment. 

The MSI Team prides itself on a 2 hour commitment in responding to customer inquiries.

Contact Support


 

Phone: (866) 450-6696

 

Email: support@harriscomputer.com

 

Fax: (847) 362-3347

 

Mail:

Harris Local Government

1850 W. Winchester Rd.

Suite 209

Libertyville, IL  60048

 

 

  Our Support Team has a 2 hour response commitment, and often returns calls within the hour.

 
     
 
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