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Municipal Software,
Inc.'s professional staff will partner with your
municipality to insure that your system is up and running
efficiently and effectively, with minimal interruption in your
day-to-day business operations. The MSI Team is ready to
assist you with the following mission critical phases of your
new system installation:
Project
Management
Municipal Software,
Inc. assigns a Project Manager to oversee your new system
implementation. Your MSI Project Manager is a dedicated
professional who is willing to assist you throughout each stage
of your new system implementation. Their ultimate goal is
to help you maximize your return on your software investment.
Implementation
An MSI software
specialist will install your MSI software, and insure that all
components are functional prior to the start of training.
Conversion
Conversion services
are available for new clients who will be switching from a
previous software system. Please check with your
account representative for further details.
Training/On-site Implementation
Once the
system has been installed, MSI
will schedule an on-site training session for your staff at
your municipality
using your data.
Our approach is to send a trainer for a couple of days per week
over a period of several weeks. We believe this approach will
allow you the opportunity to build your knowledge gradually,
without being overwhelmed with ‘too much, too soon’.
This approach also provides you with the opportunity to apply
what you learn in your day-to-day work throughout the course of
your
MSI training.
Adding a new employee, or in need of
a refresher? If so, MSI also offers small group, hands-on
training classes on an ongoing basis at the MSI Training Center.
Click here for a
current class schedule.
Software Support
Once your municipality has been trained and 'goes live', Municipal
Software offers a software service agreement that includes
unlimited technical support. MSI support hours are from 8:30
a.m. to
5:00 p.m. CST. 24 hour support is available upon request.
Click here for
additional information about our software support services.
Quarterly User Group Meetings
Municipal Software, Inc. hosts quarterly user
group meetings that provide our existing customers with an
opportunity to exchange ideas and discuss topics of mutual
interest with other MSI users.
Click here for
additional information on MSI User Group meetings.
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